Website Service Terms

1. This page is an overview

Submitting an inquiry, discussing an idea, or receiving an estimate does not create a client relationship or require either party to proceed. A project begins only when the parties accept the applicable written proposal or agreement and any required initial payment has been received.

If this overview conflicts with a signed project agreement, the signed agreement controls for that project.

2. Scope and changes

The proposal identifies the pages, features, content responsibilities, review rounds, schedule, price, and deliverables included in the project. Work not listed in that scope is not included.

Requests for new pages, features, integrations, substantial design changes, or extra revision rounds may require a written change order, additional payment, and an adjusted schedule. Additional work will not be started without communicating the change.

3. Client responsibilities

The client is generally responsible for:

• Providing accurate business, contact, service, and legal information.
• Providing content and media on the agreed schedule.
• Confirming permission to use supplied text, photographs, logos, and other materials.
• Providing access to necessary accounts without sending passwords through the public inquiry form.
• Giving organized feedback and approvals through an authorized decision-maker.
• Reviewing names, prices, claims, policies, accessibility information, and other business content for accuracy.

4. Pricing and payment

Website prices shown on this site are starting points, not fixed quotes. The proposal states the project price, third-party costs, initial payment, milestones, final payment, and accepted payment method.

Work may be scheduled only after the required initial payment. Work may pause when an invoice is overdue. Final files, launch, or transfer may be held until amounts due under the agreement are paid.

5. Schedule and delays

Project dates depend on timely content, access, feedback, approvals, and payments from both parties. A delay in client materials or decisions may move the schedule. If a project remains inactive for an extended period, it may need to be rescheduled and a restart fee may apply only if the project agreement provides for one.

6. Reviews and approval

The client receives the review opportunities stated in the proposal. Before launch, the client is expected to review the website on appropriate devices and approve its content and major functionality. Approval does not waive correction of a defect that is covered by an agreed post-launch support period.

7. Ownership and licenses

The project agreement identifies what is transferred after final payment. The client will generally receive rights to the final custom website work created specifically for the project. Pre-existing tools, reusable code, open-source software, themes, plugins, fonts, stock media, and other third-party materials remain subject to their applicable ownership and license terms.

Client-supplied materials remain the client’s responsibility. Portfolio use of the completed project will be addressed in the agreement or requested separately.

8. Domain, hosting, and third-party services

Unless the proposal says otherwise, domains, hosting, email, premium software, payment processors, stock media, and other third-party services are separate costs. When practical, business accounts should be opened in the client’s name so the client keeps direct ownership and control.

Third-party services can change their prices, features, policies, or availability. Julian does not control those providers and cannot guarantee their uninterrupted operation.

9. Accessibility, search, and results

Projects use practical accessibility, responsive design, performance, and search-foundation practices included in the approved scope. No guarantee is made of a particular search ranking, amount of traffic, number of inquiries, sales result, legal compliance outcome, or compatibility with every future browser, device, plugin, or content change.

Accessibility and website compliance are ongoing responsibilities. The client remains responsible for the accuracy and legality of its business operations, claims, products, services, and content.

10. Launch and ongoing care

The project includes only the launch, training, documentation, warranty period, or post-launch support stated in the proposal. Continuing updates, monitoring, backups, security work, content changes, and software maintenance require an active care plan or separate approval.

11. Cancellation and refunds

Either party may end a project as allowed by the project agreement. Payments earned for completed work and committed third-party costs are generally not refundable. The agreement will explain how any unused advance payment, completed work, outstanding invoices, licenses, and project materials are handled after cancellation.

A project may also be paused or ended for nonpayment, abusive conduct, unlawful requests, repeated failure to provide required materials, or other material breach, subject to the agreement and applicable law.

12. Casa Grande Local incentive

When included in the written proposal, an eligible website project may receive one year of enhanced Casa Grande Local placement at no additional cost. Directory eligibility, accuracy, disclosure, and moderation standards still apply. The listing is not guaranteed acceptance solely because a website project was purchased.

Renewal is optional and does not occur automatically. The incentive is not conditioned on a review, testimonial, or endorsement. Any material connection between Julian’s web services and a promoted directory listing should be disclosed where appropriate.

13. Questions

Questions about these terms may be sent to julian@julianburnley.com. Project-specific terms should be resolved before accepting the proposal or making the initial payment.